UBI Technical Support
While UBI is designed to be easy to use, we appreciate
that our users will occasionally have questions related to operation of the
service. It is our desire that our users obtain the most benefit possible
from use of UBI.
With this in mind we offer technical support in three forms which are provided
as a part of the UBI service (there is no additional charge for
technical support).
 Email:
Email us your questions and feature suggestions at at any time.
We will provide you with a response to your inquiry via email. The technical
support email address is posted in the UBI Help Area.
Help Bulletins:
Help Bulletins give you up to date information on service issues, operational
questions, recent revisions, and planned revisions. Help Bulletins are posted
in the UBI Help area.
Telephone:
You can reach us via telephone from 9:00 to 5:00 EST. The Telephone
number is posted in the UBI Help area. |
UBI Services
UBI requires various kinds of utility billing information be
entered in order for the system to provide benefit. You can do this yourself
or you can save time and money by taking advantage of our UBI
Services which we provide for a reasonable fee.
UBI Launch
We will set up your accounts, buildings, and vendors and enter
related information that UBI uses to provide monthly
consumption and cost analysis reports.
We will enter historical bills for your accounts. We can use hard copy
bills, printouts from utility companies, or historical billing information
stored in other databases or utility/energy tracking systems.
UBI Assistant
Not enough resources to maintain UBI? We will
enter your monthly bills for you. Just forward your bills via fax or
mail each month and we will enter all relevant use and cost information.
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